3CX Call Center Edition Upgrade Module

3CX Phone System with Call Center Module

The 3CX Call Center Upgrade Module offers a detailed series of call queues, displays, and reporting systems that differentiate great call centers to current 3CX Phone System Users. The key differentiator for the 3CX Call Center Module is unlike other advanced call center systems, it requires no complicated hardware set-up. Call Center module is a license key upgrade to your existing 3CX Phone System. THIS PRODUCT IS JUST THE CALL CENTER UPGRADE, YOU MUST CURRENTLY BE RUNNING 3CX PHONE SYSTEM TO INSTALL THIS MODULE. If you are not running 3CX Phone System yet, you need to purchase the Full Version 3CX Phone System with Call Center Module.

To order, choose the module that matches the number of Simultaneous Calls you have licensed in your current version of 3CX Phone System

3CX Call Center Module Product Overview

The 3CX Call Center module comes as a license key upgrade to 3CX Phone System. Simply reactivate your 3CX Phone System and bring to life call center features.

3CX Call Center Module Features

• Advanced Real time Queue Statistics
  • Monitor queue status
  • Review the number of callers in a queue
• Advanced Agent Statistics
  • Log agents in and out of queues
  • Time an agent logged in/out of the queue
  • Review the number of answered/unanswered calls
  • Average and longest wait time and more
• Call Back Feature
  • Allow your customers to hang up and retain their position in the queue
  • The customer is called back when an agent becomes available
  • Call back notification emails are sent to the supervisor  
• Additional Queue Strategies
  • Round Robin
  • Longest Waiting
  • Least Talk Time
  • Fewest Answered
  • Hunt By Threes - Random
  • Hunt By Threes - Prioritized
• SLA Alerts
  • Supervisors and managers can be notified when callers have to wait beyond a configurable amount of time
  • Events are logged in order to meet customer service requirements
  • SLA notification emails are sent to the supervisor  
• Listen in
  • Supervisors can screen calls by listening in without the agent and caller knowing about it
• Listen and Whisper
  • The supervisor may need to relate some important information to the agent without the customer hearing
• Barge in
  • The supervisor can enter the call and assist the agent and customer