RockBochs RBSUP-30 Support 21-30 EXTENSIONS

RockBochs RBSUP-30 Annual Support 21-30 EXTENSIONS

RockBochs RBSUP-30 Support 1-10EXT. Annual Support Service Package for PhoneBochs PBX Appliance Users, Annual Support Service Package for PhoneBochs PBX Appliance Users. Only the latest builds, along with one release behind will be supported for all of the above software packages. All older versions and beta versions are NOT supported.

RockBochs RBSUP-30 Annual Support 21-30 EXTENSIONS Overview:

Support may be obtained via email phone. All support is served on a first come, first serve basis. Support may need to be scheduled beforehand in the case of heavy call volume. Support is available from 9am-5pm CST Monday-Friday. After-hours and holiday support is available at a significant premium. RockBochs will provide support services in good faith, using industry standard methods. However, RockBochs is NOT responsible for downtime or lost revenue due to an improperly configured PBX. All supported software is open source and thus may have glitches that are outside the bounds of this support agreement.

RockBochs RBSUP-30 Annual Support 21-30 EXTENSIONS Features & Functions:

RockBochs will provide up to a maximum of 10 hours assistance per support contract per year.

Technical assistance includes, but is not necessarily limited to, the following:

• Troubleshooting of supported software
• Software administration and setup (FreePBX, etc.)
• Remote installation assistance for updates
• Network configuration assistance
• Setup and testing of SIP extensions
• Hardware including Sangoma, Polycom, Aastra, and Grandstream
• Setup of example dial plans and trunks
• Voicemail configuration

Direct SSH access is required before technical support may begin. Other methods such as RDP, VNC, LogMeIn, etc. are NOT supported.

It is up to the sole discretion of the technical support representativewhether or not RockBochs will support a particular installation.

Installations that may not be supported could include:

• Kernel modifications
• Software and/or libraries that have been updated
• Third party applications

Should an installation be deemed unsupportable, the remainder of the support agreement shall be refunded, less 15%.